Information collected
When you look at this web site, our Internet Service Provider makes a record of your visit and logs the following information for statistical purposes:
- your server address
- your top level domain name (for example .com, .gov, .au, .uk etc)
- date and time of your visit to the site
- the pages you accessed and documents downloaded
- the previous site you have visited
- the type of browser you are using
- Access to information collected
Valbruna Australia will not make an attempt to identify users or their browsing activities. However, in the unlikely event of an investigation, a law enforcement agency or other government agency may exercise its legal authority to inspect our Internet Service Provider’s logs.
Use of information collected
We will only record your e-mail address if you send us a message, or fill in an on-line form. Your email address will not be made available to anyone else without your consent. You may be added to a mailing list, and we may, from time to time, communicate to you special offers or pertinent news. You will always be given the option to unsubscribe from future emails.
This site does not provide facilities for the secure transmission of information across the Internet. Users should be aware that there are inherent risks transmitting information across the Internet.
Cookies
Cookies are packets of information that uniquely identify your computer as a visitor to this site. The website may store cookies on your PC as a result of you logging into our website in order to automatically log you back in when you return to the website in future. This option can be changed by you.
Commercial Privacy Policy
This is the privacy policy of Valbruna Australia Pty. Ltd. ACN 086 962 763 (“Valbruna” or “we” or “us”). Using the Australian Privacy Principles prescribed by the Privacy Act 1988 (Cth), (the Act), it sets out how Valbruna shall manage personal information received by it when dealing with its customers and other stakeholders (‘you’).
1. Which Kinds of Personal Information does Valbruna Collect, Hold, Use or Disclose?
The kinds of personal information that Valbruna may collect, hold, use or disclose include information that it reasonably requires to conduct business and/or develop a business relationship with you. This includes personal information that it receives from you about goods or services that you have either requested/obtained from it, or personal information in relation to goods/services that you are providing to Valbruna.
2. What is Personal Information?
Personal information means information or an opinion about a particular identified individual or an individual who is reasonably identifiable. Personal information that Valbruna may collect for an identified primary purpose (as defined in clause four) includes information which identifies an individual or his or her credit information. Other personal information includes the full name and address, contact details and date of birth of Valbruna customers who are sole traders or trade in partnership, or the directors of corporate customers. Personal information may also include details or copies of proof of identity requested by Valbruna (such as a driver’s licence) and may further include information which is contained in an opinion (whether true or not) from which the identity of an individual can be reasonably ascertained. Credit information may include repayment history information, the type and amount of commercial credit sought, default information, payment information (including credit card details if the customer requests payment by credit card), court proceedings information, trade or other references, and personal insolvency information about an individual.
The failure to provide the requested personal information may mean that Valbruna is unable to provide the goods, services, information, or things, that you requested.
3. How is the Personal Information Collected, Held, and Disclosed?
Usually, personal information will be collected directly from an individual, when the individual interacts with Valbruna, through any means, including electronically, in person, or over the phone. An example of how personal information may be collected is when a prospective customer completes an application for credit or requests payment to Valbruna be made using an individual’s credit card. Personal information may also be collected from, and disclosed to, third parties such as trade referees nominated by the customer and credit reporting agencies (including Illion Direct, Veda Advantage, Creditor Watch and Experian) if the individual has provided his or her consent beforehand and afterwards been informed by Valbruna of the fact that the information has been collected from, or disclosed to the third party.
Personal information may also be disclosed to other (non-credit reporting agencies) third parties, such as our contractors who perform services for us, if it for a purpose identified in clause four (4).
Valbruna may hold and store the personal information in hard copy paper form, or electronic form.
4. The Primary Purpose
Overarchingly, the purpose for Valbruna collecting, using, holding, and disclosing personal information in relation to each customer is for Valbruna to conduct business efficiently with that customer. More specifically your personal information may be used by us for the purposes:
- it was collected for, including related purposes which would be reasonably expected by you;
- consented to, by you; and/or
- allowed by law.
One example of a purpose for which personal information may be collected, used, held or disclosed is for assessing a customer’s credit worthiness. This may include processes such as a customer applying to Valbruna for credit, reassessing the existing terms of credit with the customer (particularly if the customer has been late in paying Valbruna invoices), sending information about Valbruna’s goods to the customer, ensuring that agreements for sale of Valbruna’s goods to the customer accurately identify the customer and the customer’s contact details, forwarding invoices to and receiving payments from the customer, and recovering any overdue payments owed by the customer.
5. Maintaining Security of Personal Information
Valbruna shall take such steps as are reasonable to protect the personal information held by it from misuse, interference and loss, unauthorised access, modification, or disclosure. Valbruna’s staff, authorised agents (such as its debt collection agents or legal representatives) and related bodies corporate (including Acciaierie Valbruna S.P.A. in Italy) will have access to the use of the personal information, and may exchange the personal information with trade referees nominated by the individual and credit reporting agencies, but only for the primary, or reasonably related purpose and only on condition that it is not disclosed to persons or entities who are not authorised under Australia’s privacy laws or other laws to receive it. For the avoidance of doubt, when Valbruna discloses personal information to locations outside Australia, it continues to comply with Australian privacy laws and this policy.
While Valbruna aims to keep your personal information secure, to the extent possible by law, it excludes all liability (including in negligence) for any loss that may arise from unauthorised access to your personal information. Please contact us immediately if you become aware of any security breaches in relation to your personal information.
6. Maintaining the Quality of the Personal Information
If Valbruna is satisfied that information held about an individual is inaccurate, out-of-date, incomplete, irrelevant or misleading, it shall take such steps as are reasonable in the circumstances to correct that information and delete or destroy it if it is no longer needed for Valbruna’s primary or reasonably related purpose.
7. An Individual may Request Access to his or her Personal Information
An individual may request access to his or her personal information, including for the purposes of updating or correcting their personal information, by contacting Valbruna’s Accounts Department Valbruna shall acknowledge the request within 7 days of receiving it and respond to the request within a reasonable period of time (usually within 30 days of receiving the request).
At no charge to the individual, Valbruna shall give the individual access to the information in the manner requested by the individual if it is reasonable and practicable to do so. Valbruna shall not be required to give the individual access to the personal information to the extent that the request may be frivolous or vexatious, relates to existing or anticipated legal proceedings between Valbruna and the individual and the information would not be accessible by the process of discovery in those proceedings, or may be refused for other reasons specified in the Australian Privacy Principles prescribed under Privacy Act 1988 (Commonwealth). If Valbruna refuses to give access to personal information, it shall give the individual written notice setting out its reasons for the refusal. The individual may complain about the refusal in the manner described below.
8. Complaints
An individual may make a complaint to Valbruna’s Accounts Department about how his or her personal information is collected, used, held or disclosed by Valbruna, or any refusal by Valbruna to give access to his or her personal information. Valbruna shall give the complainant written acknowledgment of receipt of the complaint within 7 days and shall make a genuine effort to respond and resolve the complaint within a reasonable time (usually within 30 days of receiving the complaint).
If the complainant is not satisfied with Valbruna’s response, the complainant may take the complaint further to the Australian Information Commissioner, GPO Box 5218, Sydney, NSW, Australia 2001. The Australian Information Commissioner may choose to investigate the complaint or decline to investigate the complaint if the complainant has not given Valbruna reasonable opportunity to respond and resolve the complaint or if Valbruna has proposed that the complainant join with it in making a genuine effort to resolve the complaint using an external dispute resolution service and the complainant has unreasonably refused to do so.
9. Valbruna’s Privacy Officer
An individual may request access to, correction of, an update to, or complain about his or her personal information by contacting Valbruna’s Accounts Department on telephone (03) 9761 7955, or by letter addressed to:
The Privacy Officer
Valbruna Australia Pty. Ltd
PO Box 431
Kilsyth
Victoria
Australia 3137.